Fortalice Limited

Fortalice provides front line services including a refuge, training and group work for women, families, children and young people who are, or have been, affected by domestic abuse.  The Refuge accommodates up to 22 women and their children; the Outreach Support Centre offers support, advice, group work and education packages to over 1,000 non-resident women, families and young people each year. They are supported through various activities either on a one to one basis, or in group sessions to address the abuse they have lived with to promote and ensure a future free from abuse. Educating children and young people is a key part of the service. 

Type of service: Advice and Guidance, Support (Non-Accommodation), Short-Term Accommodation, Emergency Accommodation
Who is it for: Women from age 16 onwards
Female Children: no age restrictions
Male Children: up to age 18
Circumstances: Domestic Abuse
How to access this service: Referral: Yes
Circumstances: Referrals taken over the phone, any agency can refer to us, for example, Social services, police, health workers, homeless welfare, schools or anyone else supporting the family and women can also self-refer.
Information required when applying for our service: We have a standard referral form which is completed over the phone. This asks for information about Safeguarding, benefits, perpetrator details, names of other agency workers, any additional needs, children’s details and national insurance number.

We don’t ask for references or any form of identification but the national insurance number is important.
Follow up services: Clients in the community and also clients leaving the refuge are able to access services at our Outreach Support Centre for as long as they feel the need for support.
Length of service delivery: Clients are able to access services at the Outreach Support Centre for as long as they feel the need for support. Clients in the Refuge are accommodated until they can be rehoused.
On average this can take approx. 16 – 20 weeks, however there are occasions when, due to exceptional circumstances, the length of stay is a longer period.
Capacity of the service: We have 22 self-contained flats in the Refuge which can also accommodate 22 women and their children.
The Outreach Support Centre doesn’t have a limit on the number of clients they are working with due to the various projects the service provides.
Advice/Guidance this service can offer: We offer advice and support for clients suffering from the effects of domestic abuse.
This may include liaising with social services, housing, benefits agencies, schools, or health services to assist the client. Along with educational programmes such as the Freedom Programme, Next Steps, group work and counselling for women and children.
We have a drug and alcohol worker and a mental health coordinator who can advise and support clients with drug, alcohol and/or mental health issues.


- Helpline can be contacted 24 hours

Monday 9:00am - 7:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 7:00pm
Friday 9:00am - 4:00pm

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